Refund Policy

Last updated: August 2025

1. Introduction

Economy Gas Services Ltd (“we”, “us”, “our”) is committed to providing high-quality gas cylinder collection and delivery services. This Refund Policy sets out the circumstances under which refunds may be granted and the procedures for requesting a refund.

2. Payment Processing

All payments are securely processed through Worldpay, a recognised and trusted payment service provider. All transactions are subject to Worldpay’s terms and conditions.

3. Eligibility for Refunds

Refunds will be considered in the following circumstances:

Where the service has not been provided due to an error on our part.
Where goods supplied (including gas cylinders) are faulty, damaged, or not as described.
Where duplicate payments or billing errors have occurred.

4. Requesting a Refund

To request a refund, please contact us within 14 calendar days from the date of service delivery or order completion by using the following contact details:

Economy Gas Services Ltd
Phone: 01553 630573
Email: egs@bawsey.co.uk

When requesting a refund, please provide:

Your full name and contact details.
Order number or payment reference.
Detailed reason for the refund request.
Any relevant supporting documentation or evidence (e.g., photographs of damaged goods).

5. Refund Procedure

Upon receipt of your refund request, we will acknowledge your enquiry within three (3) business days.
We may require further information or clarification to assess the refund request adequately.
Where applicable, arrangements will be made for the return or collection of faulty goods.
Approved refunds will be processed via Worldpay and credited to the original payment method used for the transaction.
Please be advised that depending on your bank or card issuer, it may take 7 to 10 business days for the refund to be reflected in your account.

6. Non-Refundable Circumstances

Refunds will not be granted in the following instances:

Change of mind or customer ordering errors, except where otherwise expressly agreed.
Services provided as agreed and without fault.
Loss or damage resulting from negligence or misuse by the customer.

7. Chargebacks

In the event of a chargeback initiated through your card issuer or bank, Economy Gas Services Ltd reserves the right to contest such claims with Worldpay by providing evidence of service delivery and transaction details.

8. Contact Information

For further information or assistance regarding refunds, please contact:

Economy Gas Services Ltd
Phone: 01553 630573
Email: egs@bawsey.co.uk