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Privacy Policy

Last updated: August 2025

1. Who We Are

Economy Gas Services Ltd (“we”, “us”, “our”) provides gas cylinder collection and delivery services in West Norfolk and surrounding areas. We are committed to protecting your personal information and respecting your privacy.

2. Data We Collect

We may collect the following:

  • Contact details – name, address, phone number, email address.

  • Order details – delivery address, products requested, payment method.

  • Website data – IP address, browser type, and usage information (via cookies).

  • CCTV footage – images and video recordings from surveillance cameras at our premises.

3. How We Collect Your Data

We collect data when you:

  • Place an order or make an enquiry.

  • Contact us via phone, email, web form, or in person.

  • Use our website (cookies and analytics).

  • Visit our premises, where CCTV operates for security purposes.

4. How We Use Your Data

We use your data to:

  • Process and deliver your orders.

  • Communicate with you about your orders and services.

  • Improve our services and website.

  • Meet legal and regulatory obligations.

  • Ensure the safety and security of our staff, visitors, and property via CCTV.

5. Legal Basis for Processing

We process your data under:

  • Contract – to provide the services you request.

  • Legitimate interest – to improve efficiency, manage our business, and protect our property and people.

  • Consent – for marketing, if you have opted in.

  • Legal obligation – where required by law or regulation.

6. CCTV and Video Surveillance

We operate CCTV cameras on our premises for the purposes of security, crime prevention and detection, protecting property, and ensuring health and safety.

The footage may record personal data such as images of individuals within the monitored areas. Recorded footage is stored securely and retained only for as long as necessary, typically no longer than 30 days, unless required for an ongoing investigation or legal proceedings.

If you wish to know more about our CCTV use or exercise your rights regarding footage in which you appear, please contact us using the details below.

7. Cookies

Our website uses cookies for essential site functions and performance analysis. You can disable cookies in your browser settings, but some features may not work properly.

8. Sharing Your Data

We may share your information with:

  • Service providers (e.g. delivery partners, website hosting, payment processors).

  • Legal or regulatory bodies, when required.
    We never sell your personal data.

9. Data Retention

We keep personal data only as long as necessary for the purposes collected, usually up to 7 years for legal and accounting purposes. CCTV footage is retained for up to 30 days unless needed for investigations.

10. Your Rights

You have the right to:

  • Access and receive a copy of your data.

  • Correct inaccuracies.

  • Request deletion (where legally possible).

  • Restrict or object to processing.

  • Withdraw consent for marketing.

  • Complain to the UK Information Commissioner’s Office (ICO).

11. Contact Us

If you have questions about this policy or wish to exercise your rights, contact:

Data Protection Officer
Economy Gas Services Ltd
Phone: 01553 630573
Email: egs@bawsey.co.uk

12. Changes to This Policy

We may revise this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically to stay informed.

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If you'd like this in another format (e.g. large print, audio), or have any questions, feel free to reach out to us anytime.

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